I was very pleased with the results of our appointment. Zach did a really good job on the quartz countertop on the island in our home. He assessed the two areas of concern. He ended up polishing out the larger abrasion that I created with Bar Keepers Friend and recommended leaving the smaller abrasion alone. I think his assessment was right on. I appreciated his honest appraisal of the results he felt were possible and I am very pleased and happy with the work he did. He also was very courteous, neat and efficient. I would highly recommend Surface Savers to family or friends.